Important Message

We would like to provide an update regarding recent service disruptions and ongoing recovery efforts.

North Queensland Region: Heavy rain and flooding continue to impact the North Queensland Region. Access to Cairns is opening and closing as the conditions change, with all access currently closed and not expected to reopen until the end of this week (14 Feb). When services do resume, there will be an additional day added to the delivery time due to the route change that will be required. These delays are likely to remain for several months due to the damage to bridges and other roading infrastructure throughout the region.

Melbourne to Tasmania: Note that full shipping capacity has now been restored between Melbourne and Tasmania, but there remains a large backlog to clear. Although we’ve been able to engage additional shipping capacity to move the backlog, our agent in Tasmania will still need to work through the large quantity of deliveries that need to be completed. We’re still estimating that it could take most of February to fully catch-up from last months shipping disruptions.

We appreciate your patience and understanding as we work through these challenges.

Further updates will be provided on our website as new information becomes available.