There are four options within our door to door service to help customers find the right service.
All of our courier services are coordinated through professionally staffed control rooms in all major capitals. Each of these facilities are equipped with live communication, processing and messaging technology to track the fleet.
Economy
Essentially an economical same-day courier service with the delivery times depending on the driver’s load however a four hour pick up and delivery cycle is aimed for where possible. Deliveries are tracked internally for quality assurance purposes.
Express VIP
This door to door delivery service is tracked internally but is flagged at a higher priority level. Our drivers are alerted by the control centre of a time-out period. Deliveries must be completed by this time. Our Express VIP Service is also a rush courier service and like our Express Executive Service, jobs are monitored by staff to ensure the driver maintains an effective timetable. A call-back can be made to the sender on delivery if requested.
Express Executive
This is our urgent door to door delivery courier service. The Express Executive Service is monitored by a customer service supervisor. A bicycle courier service is also offered for ‘city only’ urgent deliveries.
Express Gold
This is our premium door to door service. Pick ups are made by the first available driver and delivered immediately. This service is supervised by our Operations Manager and a phone call is made to the sender to verify the delivery was completed.