Important Message
We would like to provide an update regarding recent service disruptions and ongoing recovery efforts.
North Queensland – Townsville & Cairns: Following the heavy rainfall and flooding that has impacted the North Queensland region, we will be experiencing significant delays with all freight deliveries intended for the Townsville and Cairns areas. The flood damage is significant, which has caused an immediate suspension of services into the region. Once reopened, there will be diversions in place that are expected to incur ongoing delays and longer delivery times for our customers in these areas.
Our current assessment indicates that freight movements will resume again towards the end of this week (by 7 Feb), and when they do resume, there will be an additional day added to the delivery time due to the route change that will be required. These delays are likely to remain for several months due to the damage to bridges and other roading infrastructure throughout the region.
Melbourne to Tasmania: Note that full shipping capacity has now been restored between Melbourne and Tasmania, but there remains a large backlog to clear. Although we’ve been able to engage additional shipping capacity to move the backlog, our agent in Tasmania will still need to work through the large quantity of deliveries that need to be completed. We’re still estimating that it could take most of February to fully catch-up from last months shipping disruptions.
We appreciate your patience and understanding as we work through these challenges.
Further updates will be provided on our website as new information becomes available.
